Links You Can Use: December 3-7

This week, we watch as big companies like Netflix struggle with unprecedented issues when using social media. In other news, learn how to conduct more productive meetings, how to get people to do things they don't want to do, and survive the holiday season.

And to end on a bright note: if divorced spouses can run a business together, then there's hope for the rest of us who work and interact together!

It's often a great idea to promote public awareness of company milestones and achievements using a strong business social media strategy. However, it's not so great if the Securities and Exchange Commission (SEC) views it as a violation of public disclosure regulations. In July, Netflix CEO Reed Hastings boasted on the company's Facebook page that "Netflix monthly viewing exceeded 1 billion hours for the first time ever in June." The SEC issued their warning just this week. (CNBC)

Links You Can Use: November 26-30

In this week's Links You Can Use, see how smoke-free environments have impacted the workplace, and how to deal with stress at work, especially at the onset of the busy holiday season. And in other news: do conflicts involving English-speaking ability and foreign accents constitute a diversity issue?

About 23 states (roughly half of the U.S. population) have smoke-free workplace laws, which some attribute to the recent decline in heart attacks. But some experts are saying it's not enough. (FOX News)

The economy is still undergoing some hardship, and the holiday season has just begun. So chances are many businesses are working harder with fewer resources. Check out these organizational tips to keep stress levels down among your workers. (Forbes)

Links You Can Use: November 12-16

Find out how to establish a cohesive work culture, how to "manage up" when a supervisor seems difficult, and why it's best to have zero expectations about privacy when using work email. All this, and more, in this week's Links You Can Use.

What's the most important thing in establishing a culture at work? One expert says it is the people you choose to hire and offers tips on selecting candidates. (Chicago Tribune)

A clinical psychologist offers advice on how to "manage up," especially when dealing with difficult bosses. (American Psychological Association)

Emergency Preparedness in the Workplace

Last week the East Coast was rammed by Hurricane Sandy, which is now the largest Atlantic hurricane on record, as well as the second costliest (following only 2005’s Hurricane Katrina). In its wake, over a hundred people have been killed, thousands of homes have been destroyed, and millions have been left without power.

A firm that performs catastrophe risk modeling “estimates… $20 billion in insured losses and $50 billion in economic losses in the United States.” These losses cannot be calculated just by property damage, but also by reduced productivity. Many workers lost hours or days of work due to power outages, mass transit suspensions, bridge and tunnel closings, evacuations, and other city- and state-wide measures implemented to protect citizens.

Cases like Sandy prove that it’s imperative for businesses to plan ahead—both for emergencies and for operational continuity in case of building closings, power cutoffs, and transportation shutdowns.

Links You Can Use: October 8-12

With the ongoing presidential debates, conversations about politics may come up at work--but we would all like to avoid open conflict if possible. Below are some ways to prevent heated arguments in the workplace. Also, find out how to be more efficient, start conversations (even if you're a bit shy), and deal with co-workers who just aren't picking up the slack in this week's Links You Can Use.

With Election Day just a few weeks away, people can get emotional about their beliefs and ideologies, but here are four ways to preemptively address any potential political conflicts in the workplace. (Memphis Business Journal)

Links You Can Use: October 1-5

Is "a few weeks" too short a time for maternity leave? Does the convenience of mobile devices outweigh their possible security risks? When it comes to violent workplace incidents, are there always warning signs or do people "just snap?" All these questions—plus more—get addressed in this week's Links You Can Use.

Yahoo's CEO Marissa Mayer announced she would take only a few weeks of maternity leave, and one blogger weighs in on whether this level of commitment would set unrealistic expectations for working mothers. (Slate Blog)

Employees bringing their own mobile devices to work may be convenient, but the practice comes with certain security risks. This article outlines the pros and cons. (BusinessWeek)

The average number of doctor visits per year has gone down in the past decade, which can be attributed to population trends and access to health insurance. (New York Times)

Workplace violence has become a growing concern due to a recent flurry of incidents involving disgruntled employees. Check out this interview with a psychiatrist on the subject, as well as our own expert opinion about identifying early warning signs for disturbing or inappropriate behavior at work. (CBS News)

Interested in improving your communication skills? Here are three great tips for "managing transactions, developing relationships, and handling crises." (Sustainable Business Forum)

* The opinions expressed at these linked websites do not reflect the opinions of Harris, Rothenberg International, Inc. (HRI). HRI is not responsible for the accuracy of any of the information reflected on these sites.

Links You Can Use: September 24-28

Sometimes, even with a fancy smartphone or tablet lying around, nothing beats a pen and pad of paper. But advances in technology are definitely causing some office items to get phased out. LinkedIn has a fun infographic showing survey participants' opinions of which common workplace objects they think are becoming extinct.

Speaking of LinkedIn, check out a great slideshow below about 12 underrated features that are available on the business networking site and app. In other news, discover whether there is a certain time of day where people are most productive, how reading hand signals can help you understand a speaker's state of mind, and some essential email marketing tips. All this and more in this week's Links You Can Use.

Are tape recorders and rolodexes becoming extinct in the office? Will they be replaced by more technologically advanced tools like cloud storage? (LinkedIn)

LinkedIn has over 33 million members, so chances are you're on it. But did you know about these 12 cool features available from the website and app? (CIO)

Study: Communicating Benefits to Employees? Better Do It in Person

We've already shared with you that employees have trouble understanding their benefits. But has there been research done to reveal solutions to the problem?

Gallagher Benefit Services recently released its 2012 Benefit Plan Report, which includes information based on a survey of 264 regional employers employing over 135,000 people.

Many interesting topics were discussed; this post focuses on one in particular: Methods used by employers to communicate benefits to employees and their perceived levels of effectiveness.

The methods used are not surprising. Email tops the list with 95.4% of respondents utilizing it to tell employees about their benefits; group employee meetings follow at 81.8%; and webcasts come in last at 40.5%. But what is surprising, at least to this blogger, is how little faith the respondents have in any of the mediums used.

Only one method received a “very effective” response of over 25%: one-on-one employee meetings, at 42.1%. In terms of combined “very effective” and “effective” responses, only one method received over 80%—again, one-on-one employee meetings. These are the methods that received a combined total of over 50%:

How to Make Your Work-Life Balance Program Successful

The New York Times recently ran an article about how some work-life balance programs, like flextime, become a “zero-sum game.” Many organizations have strived to improve the work-life balance of their workers, mainly by allowing parents to have more flexible schedules to attend to the needs of their children.

Unfortunately, this kind of flexibility has often resulted in more work for others. Even though it’s easier than ever to get things done outside of the office, workers still have to cover for their colleagues in meeting deadlines and making valuable face time with clients or customers. One flextime expert cites “colleague resentment” as a “reason that some work-life balance programs fail.” In these instances, the workload at least appears to go in only one direction—to workers without children.

Despite the best intentions, these programs might not be as successful as they can be, because those organizations fail to acknowledge the following realities:

5 Reasons Why People Ignore Emails

“Didn’t you read the email?”

We’ve all been there, whether we’re the one who didn’t read the message or the one who got ignored by colleagues. However, if people frequently disregard your emails, the problem may have something to do with the way you are communicating.

Have you committed blunders that make co-workers tune you out? Here are some reasons why others might be giving your emails the cold shoulder:

1. You write too many emails.
Email is an amazingly convenient medium, but it might not be appropriate for all situations. If you needlessly email colleagues, they will soon learn to ignore you. The same can occur if you CC too many people. Those individuals who do not need to be kept in the loop may also start skipping your messages altogether.

Links You Can Use: July 30-August 3

Whether you're looking for easy ways to enhance your health or your wardrobe, or you're wondering how to troubleshoot customer service problems, we've got links you can use.

Lifehacker has 10 suggestions for reinvesting your health insurance rebate check, but really, it's a top 10 list for things you can do right now to improve your health and well-being. (Lifehacker)

One encouraging sign of how diversity helps companies: a study suggests that public companies do better with female board members than companies that do not have them. (LA Times)

Why So Tongue-Tied at Meetings? Neuroscience Might Have the Answer

Ever had a lot of ideas before walking into a meeting, and then effectively becoming a mute when it was time to contribute?

There might be a physiological basis for clamming up. Neuroscientists have a term, “expression of IQ,” which is an outward display of intelligence. The Virginia Tech Carilion Research Institute conducted a study to see whether small group settings had any effect on people’s expressions of IQ.[1] And, boy, did they ever.

The methodology was simple. A standard intelligence test was given to 70 people individually. Then the test takers were put into groups of five, and were given the same questions in a different sequence. This time, however, participants saw how well they did in relation to others in the group, by being given a “ranking score.”

Initially everyone did worse than before. After a while, though, about half of the participants got the hang of it and eventually scored roughly the same as the first time. But the other half never bounced back.

Workplace Etiquette: Making Sense About Scents

We’ve talked about how to deal with employees with poor hygiene and unpleasant smells, but what about colleagues who spritz on cologne or perfume in the office?

Many nurses’ organizations view fragrances as a health hazard. As the Massachusetts Nurse Newsletter writes,

At present one in five people in the U.S. experience adverse health effects from fragrance exposure. These effects range from mild to serious with fatalities reported in a very small number of cases.

On the Job Accommodation Network, Elisabeth Simpson, MS, discusses obligations of the employer when it comes to workplace fragrances. Guidelines generally depend on the circumstances, including whether the employee with fragrance sensitivity is sufficiently incapacitated to trigger the Americans with Disabilities Act and who’s responsible for the fragrance (e.g., another employee or a machine necessary to the business).

Why Employers Should Care About Employees Who Are Caregivers (Part 2)

In our previous blog post, we talked about why some workers caring for children with special needs may require more health care and lose time and focus at work. But demanding caregiving needs are not just limited to parents of children with special needs.

An increasing number of employees are now also caring for older adults. In fact, nearly 55 million Americans care for an older adult, and 42% of workers reported caring for an older loved one within the last five years. (1)

Research from the MetLife Mature Market Institute and National Alliance for Caregiving (2) revealed the following:

• Each year, employers lose up to $33.6 billion in lost productivity as a result of full-time workers having to provide care to older adults.
• Employers lose an average of $2,110 annually per each full-time employed caregiver.
• The costs are due to employee replacement, absenteeism, partial absenteeism (coming in late, leaving work early), workday interruptions, eldercare crises, supervisor time (supervisors spending more time at work), unpaid leave*, and workers going from full-time to part-time.

*The Family and Medical Leave Act entitles eligible employees to job-protected, unpaid leave for a certain number of days per year. However, employers still have to pay for temporary employees and reassignments.

General population trends show that the aging Baby Boomer generation will continue to require care from loved ones, including those who work full-time or part-time. And many workers experience a knowledge gap when it comes to managing and paying for care.

Links You Can Use: July 16-20

Happy Friday! Here is your week's Links You Can Use.

Unsure about a grammar rule or the correct use of a phrase? Grammar Girl gives you great writing advice via blog posts and podcasts. (Quick and Dirty Tips)

A study on job benefits reveals that employees may need to be educated more about 401(k)s and other types of employer-sponsored savings benefits. (Employee Benefit News)

One Easy Way to Influence Other People

Why is it that certain people always seem to get what they want? Do they have a natural talent or can anyone do it?

There is, in fact, a science to influencing others. However, the problem is that, as discussed in Influencer (by Patterson, Grenny, Maxfield, McMillan and Switzler), most of us are better copers than influencers.

They write that we have become entangled in the “Serenity Trap,” courtesy of Alcoholics Anonymous’ serenity prayer (“Accept the things I cannot change”), to the point where we forget that we actually can make a difference.

Planning for Difficult Conversations: No Reason to Go It Alone

Having difficult conversations can be anxiety producing, so it can be helpful to plan in advance—and even more helpful to have the guidance of an objective, knowledgeable person. A great place to get this guidance is from your Employee Assistance Program (EAP).

As an EAP, we offer solutions for many complex management and HR issues, including communicating with employees regarding work performance standards.

Here’s an example. Of course, due to confidentiality concerns, we can’t provide an actual case study, but this represents a not-unusual phone call.

Sam, an HR manager, called the EAP because he had to provide difficult feedback to an employee, Jessica, on her work performance. When working on more than one project at a time, Jessica became stressed and snapped at co-workers and even Sam.

Sam wanted assistance in preparing for the performance discussion. The EAP counselor, Julie, helped Sam to structure the upcoming discussion into three parts:

Guidelines for Basic Digital Etiquette

While no one necessarily expects you to leave your phone at home or at your desk in this increasingly connected world, it’s not unreasonable that your colleagues expect that it will be set to silent and you won’t spend the entire meeting updating your Facebook status, texting, and tweeting.

It’s true that technology has drastically changed the rules for the workplace, but that doesn’t mean there are no rules—expectations about common courtesy still exist.

Guidelines for Basic Etiquette

Respect screen privacy. When approaching someone’s cubicle, stand to the side until they acknowledge you. Or come back if they seem busy. Avoid standing behind them—or hovering while they finish phone calls.

When NOT to Use Email

Despite the nearly effortless flow of electronic communication, there are times when email is not the best method for exchanging information and ideas—especially at work.

Emails being seen by eyes other than ones we intended can happen all too easily, at work and in our private lives: we are all familiar with the “oops” moment when we “replied-all” and didn’t mean to, or the forwarding we wished hadn’t happened. And there are other times when it’s just not the most effective way to communicate: even in this world of constant electronic connectedness, some interactions require a more personal approach.

When is email not the right medium?

Earbuds at Work: Generational Difference or Bad Form?

In the debate about whether listening to music with headphones or earbuds at work is a good idea, people’s opinions tend to fall into generational categories.

Graphic Designer Dana, in her mid-20s, likes to wear just one earbud. She says, “Listening to music helps me to zone in on what I’m doing,” and keeping one ear free allows her to hear what is going on around her. When asked how she responds if she sees that someone else has an earbud in, Dana says, “I’m afraid I’m interrupting.”